HelpDeskEddy

System HelpDeskEddy This is a complete solution for customer support, which also works perfectly as an internal Service Desk in the company. From competing solutions, the HelpDeskEddy system is favorably priced by the price, functionality and availability of Russian support. It comes as a SaaS, and in the form of a boxed solution. Features and functions of the HelpDeskEddy system: - Centralized collection of applications from different sources (e-mail, support portal, feedback form on the site, telephone), their registration and processing by specialists in a single format. - Advanced options management options: display, filtering, sorting orders and auditing. In the system, you can specify the search for an application by keywords and by the client; There is the possibility of group work on applications. The application card and its history are intuitively understandable. - Chat with a client with the ability to install a widget on your site. - Knowledge base with a transparent tree structure, enhanced search capabilities for it, with differentiation of access rights for clients and employees of the organization. - Standard reports and an individual designer, for effective control and analysis of the support service. - Personalization for more comfortable work. The HelpDeskEddy system can be configured so that you and your customers feel at home: change the interface color scheme and domain name (http: //helpdesk.yourcompany.com), place your logo, add or remove columns when working with applications. - There is a mobile application for Android and a special version of the system for Apple. - In the system, you can use macros that will make life easier for operators when performing routine operations, allowing you to perform several standard operations in one click at once. - HelpDeskEddy can be integrated into the client portal, as well as with other solutions. - The system has everything for total control: enter the division of rights by departments, client companies, set different levels of access rights for each group. - In HelpDeskEddy there is integration with the services amoCRM, LDAP / Active Directory. - Advanced management of clients and contacts of customers. - Migration, transition from another system. There is a possibility of data transfer from the most popular HelpDesk systems. The transfer occurs automatically, using the integration methods. - Evaluation of the level of service of your customers. - We are ready to accept and take into account your wishes and ideas for the development of our system.