Callbox

Callbox is a contact center with 5 to 100 operators, with support for various CRM, Service-Desk and other systems.
Increases the sales and service efficiency by 300%.
Great for installing in "cloud ." Manage and work through any browser. The contact center includes the following modules: - IP-PBX (unified corporate system)
- 150+ reports for the work of the contact center
- Online monitoring and control system
- Auto-dial and alert
- Autoinformer and telecommuting
- Operator panel with call card
- Integration with CRM, Service Desk, etc.
- API Ideal for companies that need to create a corporate communications system in addition to a contact center, to combine offices and branches. - Banks
- Insurance companies
- Internet retail
- Motor shows
- NFP
- Medical institutions
- MFC
- Retail The minimum configuration of the contact center includes: - IP-PBX for 100 subscribers,
- Contact center for 5 operators,
- Technical support and software updates within 12 months,
- Package of 10 service hours Additionally, it is possible to install the following modules: - Videoconferences (from 5 to 50 participants)
- Video contact center
- CRM-system
- Help-Desk System
- Corporate portal
- Synthesis and speech recognition Compatibility: - Integration and collaboration with any type of PBX (Avaya, Cisco, Asterisk, Panasonic, etc.)
- Support for any external devices via SIP and H.323 protocols
- Installation in any virtual environment
- Installation on any server
- Minimum requirements for network infrastructure