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ONLChat
New product
ONLChat - a cloud service based on WhatsApp messenger with a variety of f
ONLChat - a cloud service based on WhatsApp messenger with a variety of functions for both small and large contact centers Simple and friendly interface ONLChat will allow you to master the work in it in a few minutes. Simple and intuitive settings do not require special knowledge. ONLChat will collect all customer requests in one window, analyze the statistics of appeals, create and store a customer profile - this can be useful for any organization, regardless of the size of the staff and field of activity. The main functions of ONLChat:
- Exchange images, text, audio and video messages with customers through the WhatsApp messenger;
- Activation of up to three numbers of WhatsApp per company;
- Connect more than 10 operators to one WhatsApp number;
- Creating autoresponders;
- Preservation and use of an unlimited number of ready-made answers, i.e., answers to frequently asked questions from clients;
- Logical distribution of dialogues between employees (for the least busy employee);
- Download statistical data on received and sent messages;
- Create a customer questionnaire in real time;
- Import contacts from an existing customer database;
- Archiving of all dialogues;
- Configuring the audio notification when sending, delivering and receiving a new message;
- Set the maximum number of active dialogs per employee;
- Search by date of treatment, phone number, customer name or employee, search by keywords in the dialog.
