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LogMeIn Rescue

New product

Remote support on the basis of Internet access without pre-installed software. </st

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Remote support on the basis of Internet access without pre-installed software.
For PC, Mac and smartphones.
Providing round-the-clock technical. Support for remote PCs, Macs and smartphones. With LogMeIn Rescue, your support team can quickly access, view and fix problems on a remote device without pre-installed software.

  • Improving the processing of the first calls : Multisession processing, instant chat, collaboration of specialists and the solution of several questions during the first call.
  • Reducing average call processing time . Advanced diagnostics, collaboration and reporting tools accelerate problem identification and conflict resolution.
  • Savings on expensive devices . Diagnostic tools, device history remote device configuration devices will help solve several issues remotely and reduce unnecessary waste.
  • Multiplatform remote control
    Install ultra-fast remote control with patented "point-to-point" technology. Access to the remote computer in about 20 seconds and faster without installing the software.
  • Support for Smartphones
    Management of remote control, diagnostics and settings of the smartphone, including Windows, Symbian and Blackberry. Rescue plays the client's smartphone on a specialist computer that can be controlled by the screen and keyboard.
  • Console specialist
    Effective conducting sessions of remote support with a universal online interface. Start a new session or respond to online requests from customers waiting in the general queue.
  • Remote diagnostics
    Advanced features of viewing system information in line of sight from the toolbar: processes, services and applications. For smartphones: view system information such as memory, charging and software versions.
  • Instant chat
    Chat, based on the browser, allows professionals to communicate with end users without having to download the applet.
  • Drag and drop files
    Drag and drop multiple files and folders through the Dual-File Transfer Panel.
  • Reboot and reconnect
    Reboot and connect to the end-user system, even if there is no user, to support a continuous session. Connect to systems that are even in "safe mode ".
  • Mobile Device Configuration
    Support specialists can directly configure email settings on Windows Mobile and Symbian devices without remote control.
  • History of support sessions
    Input records for searching during future sessions, as well as viewing history and records captured in previous support sessions.
  • Sharing screen shots
    Technical specialists can share their screenshots with end users for educational purposes.
  • BIOS level connection and support
    Troubleshoot operating system problems at the BIOS level.
  • Multisession support
    Conduct up to 10 simultaneous remote sessions with tabbed console interface that allows you to easily switch between sessions.
  • Multimonitor Navigation
    View monitors at the same time or switch between them for customers using multiple monitors.
  • Logging in as administrator
    Run the Rescue applet as a Windows System Service or Mac OS X daemon to obtain administrative rights on the remote computer.
  • Communication tools
    Increase of communication efficiency, due to the possibility of using the Whiteboard and Laser Pointer tools.
  • Instruments of cooperation
    Give technicians and managers an easy way to work together more to solve problems on the first call.
  • Cooperation of specialists.
    Several specialists can work simultaneously to eliminate the problem together.
  • Session transfer.
    Manage the support session completely, including starting, ending, holding, and passing the session to a specific specialist.
  • Tool for managers
    Allow IT Support and IT managers to easily use training materials and visibility to support interaction to help build productive and cost-effective support, focusing on customer satisfaction and results.
  • Administrative and technical management.
    Create administrators and technical team specialists and assign rights at a detailed level. Appointment of managers and technical specialists for specific groups.
  • Built-in support channels.
    Determine in advance the support channels for specific issues or levels, and also assign specific groups of specialists.
  • Support recording session.
    Recording a session either through forced recording from the screen (using Rescue to automatically record all remote control sessions) or recording a screen session (starting, stopping and saving a recording of the support session screen).
  • Control of technical support specialists.
    Controllers can monitor sessions in real time, including the entire desktop of a specialist.
  • Customer surveys.
    Enhance feedback through customized post-session customer satisfaction surveys that include you created questions.
  • Administration of the center.
    Administrators can use an intuitive online centralized management interface to perform tasks such as creating and assigning permissions to other administrators, technicians and groups, and creating and viewing reports.
  • Effective session and queue management
    The route supports correct redirection to a specialist and makes it simple for customers seeking support.
  • Methods of multiple connections.
    Connect customers to your specialist with code, email, or support links on the website. For smartphones: send the URL via a text message or e-mail or just enter www.RescueMobile.com in the browser.
  • Automatic routing.
    Autodirection of clients for specific support for processing is available according to the following scheme (includes support for links on your site). Create up to 10 different support channels based on the subject (topic of the problem) or complexity, etc.
  • The queue of sessions.
    Distribute the requests through the global queue for processing to the next vacant specialist.
  • Session transfer.
    Transfer active sessions of alternative specialists along with comments and chat text. Administrators can refer sessions that have been postponed or pending status to another specialist, channel, or team specialist.
  • Notifications.
    Enable sound alerts for incoming queue requests and receive email notifications if there are no experts logged in during the next session.
  • Reports of missed sessions.
    Watch out for sessions when professionals are busy or offline.
  • Customize
    Setting up remote support gives a unique experience to users and increases trust in the brand.
  • A call icon on the desktop.
    Easily, with one click, without downloading, you can pre-install the icon for Easy Access to Helpdesk on your desktop. A business card with your corporate logo and adding dynamic content to the service market or promotion.
  • Customer support channels.
    Include support links on your site, create up to 10 different support channels based on the subject or complexity, etc., to direct customers to specific specialists or team leaders.
  • Custom chat windows.
    Display with the name of the company and the logo in the client's applet chat. Direct the client on the web page to download the applet for the chat or let them download it right away, without an intermediate visit to the web pages.
  • Displays the estimated timeout Rescue Applet.
    Show customers the amount of time that they can wait until the technician can activate their session.
  • Integration of the code of web pages.
    Inclusion of the code entry form directly on your company's website / Support pages (or use www.LogMeIn123.com or www.RescueMobile.com).
  • Branding Windows Mobile.
    Logo of your company in the Windows Mobile applet.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.
  • Integration of Helpdesk software.
    Integration of Helpdesk software.

    Integration of Helpdesk software.

    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.

    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.

    Integration of Helpdesk software.

    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.
    Integration of Helpdesk software.

Integration of Helpdesk software.

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Integration of Helpdesk software. Integration of Helpdesk software.
Integration of Helpdesk software.