IM Gate

IM Gate - corporate multi-user system for short message exchange via ICQ, Jabber, Yahoo, MSN protocols using one common number, which organizes communication of employees inside the company and with external contacts.
application IM Gate Ensures the preservation of the history of correspondence with all customers and employees of the company in a joint database and allows to organize a single communication hub from which personal contacts are excluded, which significantly improves the quality and speed of communication between employees and customers and creates comfortable conditions for both parties.
Key features of IM Gate:
Communicate with external contacts through instant messaging services ICQ, MSN, Jabber, Yahoo (through a single corporate number).
Local IM Gate chats inside the organization.
Switching of the client between employees with preservation of a full history of correspondence.
Simultaneous communication of several employees with external contact.
Keeping a list of contacts, persons, grouping of persons by companies.
Providing the client with a choice of an employee or department for communication through a special menu.
Search in the history of messages in IM Gate by keywords.
Check spelling of messages using HunSpell dictionaries (compatible with OpenOffice, Mozilla, etc.).
Storing of correspondence in one database IM Gate.
The main advantages of IM Gate:
- communication with personal contacts during working hours is excluded;
- the presence of a message history makes the process of communication with clients through IM Gate controlled;
- any employee can easily continue to communicate with the client, having become familiar with the history of correspondence in the IM Gate;
- there is no need to provide Internet access for the employee;
- reduces the load on the system administrator;
- reduces the risk of infection of computers with viruses.