IntraService

NtraService - Universal Service Desk system for accounting applications and incidents with a web interface, which allows you to automate the receipt of applications from customers and requests from users, maintaining records and data processing. The IntraService system is easily configured for intranet work inside the company or via the Internet and fits perfectly into the process of managing tasks and projects of any industry. IntraService You will leave on a qualitatively new level of technical support of your clients with minimum expenses. The system is extremely simple to configure and use, it is compatible with ITIL and can be implemented in one day by the SaaS model. IntraService application fields:

• Automation of the IT department.
• Registration of orders for purchase, repair of products and service.
• Production of products under the order (applications for the manufacture of a certain type of products).
• Information support for the dealer network (applications for promotional materials, price lists, product specifications, trainings and seminars, etc.).
• Automation of the activities of advertising agencies, design studios, translation agencies.
• Management tasks and projects for small creative studios, software developers and freelancers.
• Appointment of observers, service level management, asset binding, export to Excel, change history and much more!
  

The key functions of IntraService are:

• Accounting for client requests: keeping the history of each application and the process of fulfilling the application.
• Coordination of the work of the Helpdesk service center: the transfer of each application to the competent executor who is able to solve it as soon as possible.
• Information support of the process of providing services: giving customers the opportunity at any time to obtain information about the status of implementation of their application.
• Analysis of the quality of Service Desk services: identifying problems based on statistics on processed applications.
  IntraService can be used on development servers (Freelancer, SmallBusiness) or install it on your server (Professional version).

If the capabilities of the system are not enough for you, the system can be further developed in accordance with your terms of reference. Attention! The software does not support SQL 2005, Windows Server 2003 as a server platform due to migration to a more modern MS .NET Framework 4.5 application development environment. Windows XP Professional is also not supported to run the software. The client OS can be any.