Hardware Inspector Service Desk

Hardware Inspector Service Desk It is intended for accounting of applications from employees of the company entering the department of computerization. It allows you to automate the work of the support service and offers users a simple and functional interface for communicating with the IT department. Main features:

• Web interface
  The application provides a web interface for working with applications. This allows you to work from any computer through a regular Internet browser.
• Service Requests
  For each problem, a separate application is created.
  Inside the application, correspondence and file exchange are possible.
  Each application has attributes: assessment, criticality, author, responsible, status and so on.
• Integration with Hardware Inspector and Hardware Inspector Client / Server
  The module of registration of applications is designed for joint work with programs on computer accounting and automation of the IT department. All products work with a single database.
• Division of responsibility
  Support staff can be assigned various access rights to applications. Manual and automatic appointment of those responsible. Groups responsible for the separation of spheres of influence (remote branches of the company with their IT departments).
• Division of applications by types
  For convenience and ordering, applications are divided into types. It is possible to assign fixed persons responsible for a particular type of incident.
• Levels of service
  Assignment of various levels of criticality and the appointment of an extreme date of execution.
• User registration
  Self-registration of users, which facilitates the formation of a directory of employees of the organization.
• Email notifications of messages
  The author and responsible persons receive mail notifications about the messages in the applications.